SupportLogic Overview

  • Founded
  • 2016
Founded
  • Status
  • Private
  • Employees
  • 53
Employees
  • Latest Deal Type
  • Series B
  • Latest Deal Amount
  • $50M
Latest Deal Amount
  • Investors
  • 18

SupportLogic General Information

Description

Developer of a continuous service experience management platform designed to transform the role of technical support ticketing systems. The company's platform extracts signals from structured and unstructured data alike to prevent escalations and deliver customer support, thereby enabling businesses to significantly improve customer satisfaction, operational efficiency, and product quality.

Contact Information

Website
www.supportlogic.io
Ownership Status
Privately Held (backing)
Financing Status
Venture Capital-Backed
Primary Industry
Business/Productivity Software
Other Industries
Media and Information Services (B2B)
Primary Office
  • 2880 Stevens Creek Boulevard
  • Suite 105
  • San Jose, CA 95128
  • United States
+1 (408) 000-0000

SupportLogic Timeline

2019202020212022
Financing RoundCaptured Employee CountEstimated Employee Growth
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SupportLogic Valuation & Funding

Deal Type Date Amount Raised to Date Post-Val Status Stage
4. Later Stage VC (Series B) 12-Oct-2021 $50M 000.00 00000 Completed Generating Revenue
3. Early Stage VC (Series A) 05-Nov-2019 000 000.00 0000 Completed Generating Revenue
2. Seed Round 01-May-2018 $3.3M $3.3M 000.00 Completed Generating Revenue
1. Accelerator/Incubator Completed Startup
To view SupportLogic’s complete valuation and funding history, request access »

SupportLogic Cap Table

Stock # of Shares
Authorized		 Par Value Dividend Rate (%) Original
Issue Price		 Liquidation Liquidation
Pref. Multiple		 Conversion Price % Owned
Series B 0,000,000 00.000000 00.00 00.00 00 00.00 00.000
Series A 0,000,000 00.000000 00.00 00.00 00 00.00 00.000
Seed 4,110,344 $0.000010 $0.81 $0.81 1x $0.81 13.22%
To view SupportLogic’s complete cap table history, request access »

SupportLogic Comparisons

Description
Primary
Industry
HQ Location
Employees
Total Raised
Post Valuation
Last Financing Details
Developer of a continuous service experience management platform designed to transform the role of technical support tic
Business/Productivity Software
San Jose, CA
53 As of 2021
000.00
0000 0000-00-00
00000000000 000.00

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000000000000000000000 00000000
Boston, MA
00 As of 0000
000.00
0000000000 0 000.00

000000

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000000000000000000000 00000000
San Francisco, CA
000 As of 0000
000.00
0000 0000-00-00
00000000000 000.00
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SupportLogic Competitors (2)

Company Name Financing Status Location Employees Total Raised Last Financing Date/Type Last Financing Amount
Gamalon Venture Capital-Backed Boston, MA 00 000.00 0000000000 0 000.00
000000 Venture Capital-Backed San Francisco, CA 000 000.00 00000000000 000.00
You’re viewing 2 of 2 competitors. Get the full list »

SupportLogic Patents

  • 5

    Total Documents Applications and Grants

  • 000

    Total Patents Families

  • 1

    Granted

  • 4

    Pending

  • 000

    Expiring in next 12 mo

SupportLogic Recent Patent Activity

Publication ID Patent Title Status First Filing Date Technology (CPC) Citations
US-20210328888-A1 Support ticket summarizer, similarity classifier, and resolution forecaster Pending 20-Apr-2020 0000000000
US-20210014136-A1 Assigning support tickets to support agents Pending 12-Jul-2019 0000000000
US-20210004706-A1 High fidelity predictions of service ticket escalation Pending 02-Jul-2019 0000000000000
US-20200258013-A1 Generating priorities for support tickets Pending 11-Feb-2019 0000000000
US-10990760-B1 Automatic determination of customer sentiment from communications using contextual factors Active 13-Mar-2018 G06F40/30 00
To view SupportLogic’s complete patent history, request access »

SupportLogic Executive Team (5)

Name Title Board Seat Contact Info
Krishna Raja Founder, Chief Executive Officer & President
Omid Razavi Chief Customer Officer
Joe Andrews Chief Marketing Officer
John Kelly Chief Revenue Officer
Suresh Ravoor Chief Product Officer & Executive Vice President of Engineering
To view SupportLogic’s complete executive team members history, request access »

SupportLogic Board Members (2)

Name Representing Role Since
Bogomil Balkansky Self Board Member 000 0000
Timothy Guleri Sierra Ventures Board Member 000 0000
To view SupportLogic’s complete board members history, request access »

SupportLogic Signals

Growth Rate

0.80% Weekly
Growth
Weekly Growth 0.80%, 93rd %ile
-35.5%. 530%

Size Multiple

219x Median
Size Multiple 219x, 100th %ile
0.00x 0.95x. 413Kx

Key Data Points

Twitter Followers

5.5k

Similarweb Unique Visitors

15.0K

Majestic Referring Domains

314

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SupportLogic Investors (18)

Investor Name Investor Type Holding Investor Since Participating Rounds Contact Info
General Catalyst Venture Capital Minority 000 0000 000000 0
WestBridge Capital Partners Venture Capital Minority 000 0000 000000 0
Ankur Jain Angel (individual) Minority 000 0000 000000 0
Anne Holler Angel (individual) Minority 000 0000 000000 0
APES Partners PE/Buyout Minority 000 0000 000000 0
You’re viewing 5 of 18 investors. Get the full list »

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